Despite your very best efforts and good intentions, I am sure there are times when things still go wrong. Sad but true. :(

So what should you do then?


1. Access the Impact

First of all, access the impact of the mistake with your Interior Designer (ID) or Contractor immediately. Find out whether does the mistake impact the renovation schedule and cost. The longer you wait, the more costly the mistake will be.


2. Perform Rectification Works

After that, find out what rectification works can be done to rectify the problem.


3. Set a Deadline

By setting a deadline, it allows for both parties to come together at a date and review the resolution together.


4. Review Proposal and revise Contract

Review the proposal with the ID and Contractor and revise the Contract and document the impact and rectification works



However, during the course of problem resolution disagreements may surface. Unfortunately when that happens, you should the following, in order of importance to prevent WWIII from erupting:


1. Withhold Payment until Dispute is Resolved

Never pay the ID or Contractor until the situation has been resolved.

2. Resolve with the ID or Contractor directly

Obviously this is the least costly method.


3. Keep a record of all Conversations and Communications

Keeping a book record helps to keep track of what is agreed and decisions made.


4. Take photos of your Concerns

Photos servers as undisputed proofs of unsuitable workmanship, materials etc.


5. File complaints with the Relevant Authorities



6. Find an Attorney

As the last resort, speak to a lawyer when a mutual resolution can’t be reached. However, this will be rather costly and time consuming.









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